1. Introduction

Model Citizen Coffee is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• Visit our website at modelcitizencoffee.com;

• Purchase products from us (online or otherwise);

• Subscribe to newsletters, marketing communications;

• Contact us or engage in wholesale/private-label programs;

• Use, browse or otherwise interact with our services.

By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal information:

a) Information you provide directly:

• Name, email address, shipping and billing address, telephone number, payment information (although payment details may be processed by our payment processor and we may only store limited payment metadata) when you place an order;

• Account information (if you create an account on our site) including username, password (stored securely) and order history;

• Newsletter or marketing opt-in information;

• Communications with us: emails, support requests, wholesale inquiries, private label inquiries.

b) Information we collect automatically:

• Technical information about your device and usage of our site: IP address, browser type and version, time zone, operating system, device identifiers, pages visited, time spent, referring site, search terms;

• Cookies and similar tracking technologies (see Section 5 below).

c) Information from third parties:

• We may receive information from third-party services, such as payment processors, shipping carriers, or analytics providers.

3. How We Use Your Information

We use the personal information collected for purposes including:

• Fulfilling your orders: processing payments, shipping products, handling returns, providing customer service;

• Managing your account and preferences;

• Sending you newsletters, promotions, and marketing communications (if you have opted in);

• Improving our website, services, and products: for example by analyzing usage, customizing content, and optimizing user experience;

• Detecting, preventing and addressing fraud or other unlawful activity;

• Complying with our legal obligations and enforcing our terms of service.

4. Disclosure of Your Information

We may share your personal information as follows:

• With service providers and third-party vendors who perform services on our behalf (e.g., payment processors, shipping carriers, analytics providers, email marketing providers);

• With affiliates, or in the context of a business transfer (e.g., merger, sale, bankruptcy) though you will be notified if your personal data is transferred;

• To comply with legal obligations, respond to lawful requests (such as subpoenas, court orders), or to protect our or others’ rights, property or safety;

• With your consent or at your direction.

5. Cookies & Tracking Technologies

We use cookies, web beacons, tracking pixels, and other similar technologies to collect information about your browsing behavior and device. Cookies help us:

• Recognize your device and provide a smoother experience;

• Improve, monitor, and customize our website and services;

• Provide targeted marketing and advertising.

You can manage or disable cookies via your browser settings. Please note that disabling certain cookies may affect your ability to use parts of our website properly.

6. Data Retention

We will retain your personal information for as long as needed to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain account information for as long as your account is active, transaction data for tax or legal purposes, and analytics data for aggregate purposes.

7. Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure — we cannot guarantee absolute security.

8. Your Rights (depending on jurisdiction)

Depending on where you live, you may have the right to:

• Access or receive a copy of the personal information we hold about you;

• Correct or update your personal information;

• Request deletion or restriction of processing of your personal information;

• Object to certain processing or withdraw your consent (where processing is based solely on consent);

• Request portability of your personal information;

• Lodge a complaint with a data protection authority.

If you are in the EU/UK, you may have additional rights under the GDPR/UK-GDPR. If you wish to exercise any of these rights, please contact us (see Section 11).

9. Children’s Privacy

Our services and website are not directed to children under the age of 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe we have inadvertently collected information from a child under 16, please contact us and we will take appropriate steps to delete that information.

10. International Transfer of Data

If you are located outside the United States, please be aware that your personal data may be transferred to, stored and processed in the United States, where our servers or service providers are located. By submitting your information and using the site, you consent to this transfer.

11. Contact Information

If you have questions or wish to exercise your rights, please contact us:
Model Citizen Coffee Company, LLC
214 W Midland Ave
Woodland Park, CO 80863
Email: info@modelcitizencoffee.com
Phone: (719) 287-6241

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on our website and update the “Last Updated” date above. Please check back periodically. If changes are material, we may notify you (e.g., via email or prominent notice on our website) before they become effective.

13. California Privacy Rights (if applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (“CCPA”), including the right to request:

• Disclosure of categories of personal information collected, disclosed, and sold;

• Deletion of your personal information;

• Opt-out of the sale of your personal information (Model Citizen Coffee does not currently sell personal information to third parties for monetary consideration).
  To exercise your rights under CCPA, please contact us with “California Privacy Request” in the subject line.